During the launch period
While the launch period is active, every plan runs free of charge and no payments are collected — so there is nothing to refund. This policy takes practical effect the day billing begins.
Annual subscriptions
An annual subscription can be cancelled within 14 days of the first payment for a full refund, provided usage in that period stayed within the Free plan's limits. After 14 days, cancelling stops renewal; the subscription stays active until the end of the paid year and the remainder is not refunded, except where the law requires otherwise.
Monthly subscriptions
Monthly payments are not refunded once a billing month has started. Cancelling stops the next charge, and the plan stays active until the end of the paid month.
Bank transfer and purchase orders
For organisations paying by bank transfer against an invoice, refunds are issued as a credit note against the invoice, applied to the next billing period or returned by transfer where a credit cannot be used. The exact treatment follows the terms agreed on the purchase order.
Response top-ups and extra seats
Response top-ups are consumed on purchase and are not refundable. Extra seats are prorated: removing a seat stops its charge from the next billing period.
Your data after cancellation
Cancelling or downgrading never deletes your data. Surveys and responses stay in place on the Free plan's terms, and nothing is removed over non-payment.
Amounts pending final decisions
Charge mechanics that depend on the payments release (exact proration on upgrades, and which payment methods support monthly billing) will be reflected here when that release ships. Nothing in this section will reduce a refund right stated above.
Governing law
This policy is governed by the laws of the Sultanate of Oman, with jurisdiction in the courts of Muscat. The Arabic text prevails.
Contact
If you have any questions about this page, contact the Jawab team through our official channels, or reach out to the person or programme that shared the survey with you.