A standee by the till; a number you can watch weekly.
Retail & café NPS
The problem
“I know my regulars are happy because they come back. I have no idea why the others don't — and no, they are not going to scan a code that opens an English survey with my shop's name misspelled in a foreign font.”
A café's feedback survey is part of the café's brand: the owner's colours, Arabic first, and a question that takes ten seconds at the till.
The survey that solves it
- How likely are you to recommend us? (0–10 rating)
- What did you order today? (dropdown, optional)
- What would make your next visit better? (short answer)
Retail & café NPS
AAl Shifa Clinic
How was your visit?
Excellent
Good
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